We accept returns within 30 calendar days from the date your order was delivered. To qualify for a return, please ensure the following conditions are met:
• The item remains unused and in its original condition
• All original packaging, accessories, and documentation are included
• The return shipment is postmarked within 30 days of receiving your order
• An insured, trackable shipping method is used for the return
To begin your return, please reach out to us at cs@vellatini.com or through our contact page. Please use the subject line "Return Request – Vellatini" and include the following:
• Your order confirmation or proof of purchase
• A clear photograph of the package
Important: Customers are responsible for return shipping costs. Please send items to:
Return Address: 105 S 84th Ave, STE540 Tolleson, AZ 85353
Once we receive your returned item, please allow up to 14 business days for processing. You will receive an email confirmation once your return has been reviewed and completed.
Approved refunds will be credited to your original payment method, including gift cards if applicable.
We strongly recommend contacting our support team prior to shipping any return to confirm eligibility for a refund or exchange. Items returned without prior approval that do not meet our requirements will not qualify for a refund. In such cases, we will notify you via email with further instructions.
Please note: Original shipping and handling fees are non-refundable.
If your refund has not yet appeared, we recommend the following steps:
1. Verify your bank account for the pending credit
2. Contact your credit card provider, as posting times may vary
3. Reach out to your bank regarding their processing timeline
If you have completed these steps and still have not received your refund, please contact us at cs@vellatini.com and we will assist you promptly.
We sincerely apologize if you received an item that is defective, incorrect, or arrived damaged. We are committed to resolving this matter immediately.
We will ship a complimentary replacement to your address within 4–6 business days at no additional cost to you.
To initiate an exchange, please email us at cs@vellatini.com with the following information:
4. Your order number
5. A photograph or video of the affected item (if applicable)
6. Your complete delivery address
7. A contact phone number
Visual documentation may be required in certain cases to process your refund or replacement.
Questions? Contact us at cs@vellatini.com