Return & refund
We accept returns within 30 calendar days from the date your order was delivered. To qualify for a return, please ensure the following conditions are met:
- The item remains unused and in its original condition
- All original packaging, accessories, and documentation are included
- The return shipment is postmarked within 30 days of receiving your order
- An insured, trackable shipping method is used for the return
Start your return online at vellatini.com/apps/returns — enter your order number and the email you used at checkout, then choose the items and tell us why. You can choose a refund to your original payment method or store credit (store credit includes a 10% bonus). Our team reviews every request and emails you the return instructions and address once it’s approved. Need help? Email us at cs@vellatini.com with your order number.
ImportantYou can buy a prepaid return label when you start your return: $7.95 for the first item and $3.00 for each additional item, deducted from your refund. The label is free if you choose store credit, or if your item arrived damaged / defective or we sent the wrong item. You can also ship the package yourself with an insured and trackable method; in that case return shipping costs are your responsibility. Orders delivered outside the US are returned with your own carrier.
Once we receive your returned item, please allow up to 14 business days for processing. You will receive an email confirmation once your return has been reviewed and completed.
Approved refunds will be credited to your original payment method, including gift cards if applicable.
Please start your return online before sending anything back. If an item is returned without an approved return request or does not meet our return requirements, a refund will not be issued. In that case, we will notify you via email with further instructions.
Please noteOriginal shipping and handling fees are non-refundable.
If your refund has not yet appeared, we recommend the following steps:
- Verify your bank account for the pending credit
- Contact your credit card provider, as posting times may vary
- Reach out to your bank regarding their processing timeline
If you have completed these steps and still have not received your refund, please contact us at cs@vellatini.com and we will assist you promptly.
We sincerely apologize if you received an item that is defective, incorrect, or arrived damaged. We are committed to resolving this matter immediately.
We will ship a complimentary replacement to your address within 4–6 business days at no additional cost to you.
To initiate an exchange, please email us at cs@vellatini.com with the following information:
- Your order number
- A photograph or video of the affected item (if applicable)
- Your complete delivery address
- A contact phone number
Visual documentation may be required in certain cases to process your refund or replacement.